We are here to help

 

MY ACCOUNT

 

HOW CAN I CREATE AN ACCOUNT?
Unfortunately, subscribing to our newsleter doesn’t automaticaly create an account for you. You need to do that separately on this page. The pros of hoving
an account with us? You can checkout faster and track your orders (and access previous orders)!

 

WHAT IF I FORGET MY PASSWORD?
No worries -these things happenl Simply visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.

 

WHY ISN’T MY ORDER HISTORY SHOWING UP?
We updated our website in Jun 2018. If you have a question regarding an order placed prior please contact help @sprayground.com

 

DO YOU SELL GIFT CARDS?
At this time wed not offer or sell gift cards

 

PLACING AN ORDER AND SHIPPING

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, Paypal, Amazon Pay, and Apple Pay. As well as Afterpay Shop Pay

 

WHY DO I HAVE 2 CHARGES ON MY CREDIT CARD?
A preouthorizationis the fullvolue of the order when you submit your order ot checkout. By submitting payment you authorize Sprayground to charge you
CC up to that amount and that amount has a temporary hold put on itunti the orderis ready to ship, when paymentis actualy captured and funds aretransfered out of your account When an orderis canceled,shorted, or errors out the pre-outhorization is voided, which can toke 2-3 business days
depending on your bank The pre quthorized amount is the absolute maximum charge that can be captured for that transaction.

 

WHAT SHIP METHODS ARE OFFERED?
We offer Free Standard Shipping via FedEx SmartPost and UPS economy, FedEx & UPS Home delivery for $5. Oders are shipped Monday -Friday excluding
federal holidays wthin the United Stotes and some religious holidays If you woud like to expecite yourorder, select FedEx 2 Day ot checkout. Price willbe
calculated at checkout based on your order’s size and weight.

 

WHY DOESN’T MY DISCOUNT CODE WORK?
We do not have any active discount codes at this time.

 

HOW LONG DOES IT TAKE TO SHIP?
Orders are processd one house ofter being placed. NOTE: Pease dlow-4 doys during Peok Seson (June-September for shipping details to become ovailbile.

 

CAN YOU SHIP TO P.O. BOXES?
Yes, but ony via USPs stondard shipping and choosing expedted shiping cannot deliverto PO. Boxes, Please note that we connot ship lrge tems such as gaming
chairs to PO Boxes

 

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?
Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

 

I LIVE IN PUERTO RICO, WHAT IS THE SHIPPING FEE AND WHEN WILL I GET MY ORDER?
Shipping to Puerto Rico has a fee of $35. Orders to Puerto Rico can take up to a month to arrive

 

DO YOU SHIP OUTSIDE THE US?
Sprayground is proud to ship to over 27 countries! Pedse olow additional processing time for international orders and note that customers are responsible for
paying Duties and Taxes at the time of delivery. Interntational order are final and we do not accept returns.

 

HOW IS INTERNATIONAL SHIPPING CALCULATED?
Like domestic shipments, shipping for international orders is based off weight and destination.

 

HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
Orders shiped outside the United Stotes may be subjectto customs import duties ond/or toxes bosed on the destination county.If ossessed customs fees are the
responsibility of the customerin oddition to shipping cost. Sproyground isunable to predict or controlcustoms charges as they are levied by the destination county

 

ORDER FULFILLMENT

 

H

OW CAN I CHAGE MY ADDRESS?
You have 60 minutes from the time you ploce your order to edit the oddress. You can do so by simply cicking VEW YOUR ORDER” on yourconfimation
emai, scrolling down to where you see “edit shipping addres,” and entering the correct information After 60 minutes, this will not be an option.

 

WHY WAS MY ORDER CANCELLED?
In the event we are unoble to fufi your order you wil recerve a concelation emal detoling the volded charge ond reason for refund within 2 busness doys.

 

HOW CAN I CANCEL MY ORDER?
You hove 6o minutes from the time you place your order to cancelyour order. You can do so by simply cicking ‘ViEWYOuR ORDER’ on your confimationemail, scroling down to where you see “cancel order and entering a reoson in the drop-down menu.Ater 60 minutes, this willnot be an option. Once an
order is canceled, we cannot reverse the action.

 

HOW DO I CHECK THE STATUS OF MY ORDER?
If you hove an account with us, log in. Visit My Orders” and click “View Order.” Then click Trock Your Order” and a pop-up willappear with a tracking link.If you don’t have an account with us, contact help@sprayground com with your order number, biling last name, and emailaddress or 2ip code.As soon as your order is placed you should receve contimation email Welsend you seprote emal with tracking nfomation once your order ships. I you hoveot recerved an order contrmetion amal pleose check your spom folder ond moke sure wxs on your sare ist. you hove not recerced an order contrmation omal
please contact our customer service team.

 

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Shipping times ick when your temls/hove ert our dlstrbution cenre: Pease ollow for2- 3 busnes daoys for procssng of our dlstrbution centre before your orders shipped Once your order ships ook out for a confimation emal with trocking infomation. I you don’trecerve your shipping confirmation within three busness
days of placing your order, reach out to our customer serice team and be sure to include your order number to expedite the process.

 

I PLACED AN ORDER AFTER 12PM EST BUT NEED IT TOMORROW, WHAT SHOULD I DO?
Unfortunately we are unable to accommodate expedited shipping after our cutoff

 

MY ORDER SAYS DELIVERED BUT IT HAS NOT YET ARRIVED, WHAT SHOULD I DO?
f you hove notrecoived your package,pleose check with yournoighbors fist. f your order isn’t found in 2 business days pleose contoct us at halp@sprayground com
for further assistance.

 

PRODUCT & STOCK

 

I RECEIVED A DAMAGE ITEM, WHAT DO I DO?
Were so sory to hearyour order arrived in less than perfect condition! In the unlikely event that you hove received an item thot is damaged or incorect.plase ema us athelp@sproyground com wth your order number and clear photos of the damage. We wl work wth youto arange a refund or credrt

 

WHAT IS THE SPRAYGROUND QUALITY WARRANTY?
We offer a limited warranty on all defects in materials. To place a claim please email help@sprayground.com

 

DO PRODUCTS EVE

R GET RESTOCKED?
Due to the exclusivity of our items we launch very limited quanity, therefore no product will ever be restocked. All out o stock items are sold out
forever.

 

HOW DO I CARE FOR MY BACKPACK?
We suggest spot-cleaning your backpack with a damp washcloth. Please note: Do not put it in the washing machine!

 

HOW MUCH WEIGHT CAN MY PACKPACK HOLD?
Our backpacks hold up to 25 lbs (11 kios),the carry on luggage can hold up to 37 lbs (17 kilos), and the large luggage can hold up to 61 lbs (27 kilos)

 

DO YOU SELL ON AMAZON OR TIKTOK?
We only sellour DLXR bags on Amazon June-August.Arything else s not sold by Sprayground and we cannot guarantee qulaity orauthentcity. We have our items also
available on TikTok shop, but for the best experience we recommend you shop on our website directly!

 

DO YOU HAVE AN OUTLET?
SPRAYGROUND does NOT have an outlet website and our bags never go on sale. Any website offering our products at a discounted prices is a scam

 

ARE THERE OTHER SPRAYGROUND WEBSITES?
SPRAYGROUND.COM is the only secure approved website. We recommend you shop here only to have the best experience

 

RETURNS

 

WHAT IS YOUR RETURN POLICY?
If you need to return your online purchase, we willbe happy to issue a refund for unworn, undamaged,and togged items within 30 days of purchose for US
orders only. International orders are final sale). To start a return, click here.

 

HOW DO I START A RETURN?
To stort youreturn CLiCK HERE and enter the Order Number and shipping Zpn Code.Fllow the steps to submit your return request and ifeligible you shouldreceive a prepaid USPS return shipping lbel to print via emallor dowrlaad directy.Package up the tems you wish to return ensuring all original tags andsanitary guards are in place. Seal the parcel, attach the shipping label, and drop at your nearest USPS location.

 

WHEN SHOULD I EXPECT MY REFUND?
Pleose alow 2-3 business doys for processing once your return is recoived and recoipt of refund confimation via omai. Rofunds may only be made to the
original form of payment and may take 1-3 business days to reflect depending on your financial institution.

 

WHY ISN’T MY ORDER SHOWING UP IN THE RETURN PORTAL?
Please be sure to use your order confimation number and the emal used when you originaly placed the order, he order contimotion number shoud stort
with a ‘9’ and can be found on your order confirmation email.

 

HOW DO I CHECK THE STATUS OF MY RETURN?
Onc your return arives at our NJ warehouse, please allow2-3 business days for processing and receipt of refund confimation via email Refunds moy only be made
to the original form of payment and may take 1-3 business days to reflect depending on your financial institution.

 

CAN I RETURN SPRAYGROUND PRODUCT THAT I PURCHASES ELSEWHERE?
We are only oble to accept/ossist with retums of Sprayground product from Sprayground com. For assistance with product purchased elsewhere we recommend
contacting the retailer directly.

 

HOW DO I REQUEST A PRICE ADJUSTMENT?
return the previously purchased units if still within the 30-Day Return Window
We ore unobleto accommodate requests for price odustments ot this time the tem you purchased s stiln stock smpy re purchose at the desred price ond